PRIVACY POLICYPersonal Data Protection Policy
Regarding the protection of personal information of customers, business associates, or other related parties that our company collects for business operational purposes, we will comply with all laws and other standard practices, and establish, implement and maintain internal systems and rules based on the following personal information protection policy (hereinafter referred to as Privacy Policy). The meanings of terms used in this Privacy Policy shall conform to the Act on the Protection of Personal Information (hereinafter referred to as the Personal Information Protection Act).
- We will collect, use, and provide personal information appropriately, taking into account the scale and nature of our business.
- When collecting, using, and providing personal information, we will specify the purpose where possible, and comply with laws, regulations, and other accepted practices concerning the protection of personal information.
- Our company will obtain personal information through lawful and fair means; never using improper methods. Furthermore, we will either obtain consent from the person who is providing the personal information, or we will notify the details on our company’s website, including describing the reasons for collecting the personal information.
- We will appoint a person in charge of the management of personal information, ensuring appropriate steps are taken to manage it and prevent its leakage to third parties.
Furthermore, we will take all possible measures to prevent the unauthorized access, loss, or destruction of personal information, and also take swift action to implement any appropriate corrective actions to minimize the risks of such incidents occurring. - Based on applicable laws and regulations, we will respond promptly to requests from individuals whose personal information we have on file, for disclosure, correction, or suspension of use of their personal information.
- We will periodically review and update our Privacy Policy, along with our rules and systems for its management.
- Purpose of Use
We will acquire and use customers’ personal information within the scope of the following purposes of use (hereinafter referred to as Purposes of Use).
① For administrative purposes; for handling membership registration, member contracts, and general membership-related procedures
② To appropriately provide services to customers
③ To invoice customers and members for services rendered as well as other fees
④ To maintain service standards
⑤ To prevent and respond to fraudulent activities
⑥ To ensure the safety of the facilities
⑦ For market data research and analysis, and for planning and implementing marketing initiatives
⑧ To send promotional material such as by direct mail or emails regarding our company’s and our partner companies’ services, campaign information, event information, etc.
⑨ To conduct campaigns, prize promotions, and surveys
⑩ To improve and enhance our services, and to plan, research, and develop new products and services
⑪ To respond to inquiries and contact customers
⑫ To provide information to third parties as described in this Privacy Policy
⑬ For other purposes notified to customers - Disclosure to Third Parties
(1) We will not provide personal information we hold to any third parties without obtaining the customer’s prior consent, except in the following situations:
① When required by law
② When it is necessary for the protection of human life, well-being, or property, and obtaining the customer’s prior consent is difficult
③ When it is particularly necessary for promoting improved public health or the healthy development of children, and obtaining the customer’s prior consent is difficult
④ When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the consent of the customer may impede the execution of such affairs
⑤ When it is necessary for the purpose of academic research (hereinafter referred to as Academic Research Purposes) (including cases where the purpose for handling the personal information is partially for Academic Research Purposes, but excluding cases where it would be likely to cause undue infringement on the rights and interests of individuals)
⑥ When providing personal data to academic research institutions, or similar entities, and such institutions need to handle the personal data for Academic Research Purposes (including cases where the purpose for handling the personal information is partially for Academic Research Purposes, but excluding cases where it would be likely to cause undue infringement on the rights and interests of individuals)
⑦ Other cases permitted by various laws and regulations
(2) Notwithstanding (1) above, we may provide personal information we handle to third parties in the following cases:
① When providing information to businesses operating or managing facilities affiliated with our company
② When providing information to fitness service providers and sports-related businesses collaborating with our company
③ When providing information to advertising distribution businesses affiliated with our company
④ When providing information to businesses that are planning, developing, or providing services identical or similar to those provided by our company, or new services, in partnership with our company
⑤ When providing information to our parent company, subsidiaries, or other affiliated corporations (including R-body Research Institute – a general incorporated association) - Personal Related Information
To measure advertising effectiveness on matters related to our website, we may obtain information about advertisements clicked on before visiting our site (such as the click date and the site hosting the advertisement) from tools operated by third parties and cross-reference it with your information. - Security Measures
We will strive to implement any necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle, and to ensure the secure management of personal information. For further details regarding the security measures we implement, please contact us at our Information & Inquiries Desk listed at (6) below. - Requests for Disclosure, etc.
In the event that we receive a request for disclosure, etc. (generally accepted to mean requests for notification of the purpose of use of retained personal information, requests to disclose its record of provision to third parties, or requests for the correction, addition, deletion, suspension of use, or suspension of provision to third parties of personal information), we will respond based on the following provisions:
(1) Notification of Purpose of Use or Disclosure of Personal Information or Third-Party Provision Records
Customers may request a notification of the purpose of use or the disclosure of personal information or third-party provision records from the company, within the scope permitted by the Personal Information Protection Act, following the procedures specified in (4) below. However, we may refuse disclosure if any of the following applies:
① Where disclosure may harm the life, well-being, property, or other rights and interests of the individual or a third party
② Where disclosure may significantly impede the proper execution of the company’s business practices
③ Where disclosure would violate any laws or regulations
④ When the identification of the individual requesting disclosure cannot be confirmed
Furthermore, a handling fee as specified in (4) below will be charged for handling requests for notification of the purpose of use or disclosure of personal information or records of provision to third parties.
(2) Correction, Addition, or Deletion
Customers may request the correction, addition, or deletion of their personal information by following the procedures specified in (4) below. In such cases, the company shall promptly investigate within the scope necessary to achieve the purpose of use and, based on the results, shall correct, add to, or delete the relevant personal information within the scope permitted by the Personal Information Protection Act.
(3) Suspension of Use or Suspension of Provision to Third Parties
Customers may request the suspension of use of their personal information or the suspension of its provision to third parties by following the procedure specified in (4) below. In such cases, we will respond appropriately in accordance with the Personal Information Protection Act.
(4) Procedures
When requesting disclosure, etc., please complete our designated request form (item (a) below) with the required information, enclose identification documents (item (b) below), and mail the package to our designated mailing address (item (c) below). Please note that a fee of ¥1,000 per request will be charged for notifications of purpose of use, or for disclosures of personal information or for records of third-party provision. Please remit payment to the designated bank account as stated on the request form. Please note that the prescribed fee will also apply in cases of non-disclosure or non-notification of purpose of use.
(a) Invoice
Customers wishing to receive an request form should contact the our Information & Inquiries Desk listed at (6) below.
(b) Identification Documents to be submitted:
■ If the request is made by the customer himself / herself:
– Identification documents for the customer: a copy of the customer’s My Number Card (front), driver’s license, health insurance card, or passport. ■ If the request is made by an authorized representative of the customer:
In addition to the documents listed above in “If the request is made by the customer himself/herself,” the following documents must also be submitted:
– Documents proving power of attorney for the representative
– Identification document for the authorized representative: a copy of the representative’s My Number Card (front), driver’s license, health insurance card, or passport.
■ If the request is made by a legal representative:
In addition to the documents listed in “If the request is made by the customer himself/herself,” the following documents must also be submitted:
– Documents verifying the existence of legal representation (a certified copy of the family register or a certificate of adult guardianship registration)
– Identification document for the legal representative: a copy of the legal representative’s My Number Card (front), driver’s license, health insurance card, or passport.
(c) Mailing Address:
Personal Information Disclosure Request Desk,
R-body Co., Ltd,
Otemon Tower B1F,
1-1-2 Otemachi,
Chiyoda-ku,
Tokyo 100-0004
- Information & Inquiries Desk
For inquiries regarding the handling of personal information, including feedback, questions, complaints, or other matters, please contact us at the following address:
Personal Information Inquiry Desk,
R-body Co., Ltd,
Otemon Tower B1F,
1-1-2 Otemachi,
Chiyoda-ku,
Tokyo 100-0004
Email：info@r-body.com4
Tel: 03-6273-43374
(Hours of operation: 06:45 – 21:30 except Sat, Sun, Hol)4
Last updated: September 1st, 2024
Notations based on the Specified Commercial Transaction Act
- Company Name:
- R-body Co., Ltd.
- Representative:
- Takeshi Suzuki (CEO)
- Contact (Email):
- info@r-body.com
- Contact (Telephone):
- 03-6273-4337
- Headquarters Address:
- Otemon Tower B1F, 1-1-2 Otemachi, Chiyoda-ku, Tokyo
- Additional Fees:
- Not applicable
- Payment Methods:
- Credit Card Payment / Direct Debit
- Payment Period:
- Credit Card Payment: The order is processed immediately upon placement
Direct Debit: Payment withdrawn on the 27th of each month - Product Delivery Timing:
- After purchase procedures are complete
- Refunds & Cancellations:
- Considered on a case by case basis upon customer request